View all

    FAQ – Frequently Asked Questions

    1. HOW CAN I PLACE AN ORDER?

    Simply browse our website, choose your favorite items, add them to the cart, and proceed to checkout.

    2. WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept the following secure payment methods:

    Visa
    Mastercard
    American Express
    Apple Pay
    Google Pay
    Shop Pay
    Paypal

    3. HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

    Orders are processed within 1–2 business days. You will receive an email confirmation as soon as your order is on its way.

    4. HOW LONG DOES SHIPPING TAKE?

    We offer standard shipping, which usually takes 4–7 business days depending on your location. Once the order has been shipped, you will receive a tracking link to follow your order in real time.

    5. WHAT IS YOUR RETURN POLICY?

    We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

    6. CAN I CANCEL OR CHANGE MY ORDER AFTER I HAVE PLACED IT?

    If your order hasn’t been processed yet (within the first few hours), please email us as soon as possible at support@heritageecoshop.com. We’ll do our best to make changes before the order is shipped.

    7. HOW CAN I TRACK MY ORDER?

    Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.

    30-DAY EXCHANGE AND RETURN POLICY

    Customer satisfaction is our top priority. If you’re not satisfied with your purchase, don’t worry – we offer a 30-day return policy.

    • check

      Premium Quality

      All our products are made from high-quality materials.

    • replay

      Easy Returns

      Returns within 30 days with a full refund.

    • favorite

      Shipping to the UK

      We deliver with Royal Mail. Shipping costs are shown at checkout.